BeamRoyale Refund & Digital Delivery Policy

Effective date: 31 March 2026

1. Digital Products

Unless expressly stated otherwise, all BeamRoyale products sold through the store are digital products.

No physical shipping is provided for digital products.

2. Delivery

After successful payment, digital products are delivered electronically.

Files are typically made available immediately through the checkout/download page and may also be provided through a follow-up email or account access where supported by the platform.

Products may be delivered as .zip files or similar digital file formats.

3. Important Installation Note

Where a product is intended for BeamNG’s mods/unpacked folder, the product must first be extracted/unzipped before installation.

Placing the .zip file itself directly into the unpacked folder may cause the mod not to work correctly.

4. Immediate Supply and Withdrawal

By completing a purchase for digital content, you expressly request immediate delivery of the digital product.

You acknowledge that once download or access begins, you lose your 14-day right of withdrawal for that digital content to the extent permitted by applicable law.

5. No Change-of-Mind Refunds

Because BeamRoyale products are digital downloads supplied immediately after purchase, all sales are generally final.

We do not provide refunds for:

• change of mind
• accidental purchase where the listing was clear
• not reading the description, compatibility notes, or installation steps
• failing to extract the .zip before installation
• hotkey or UI setup issues where the product instructions explain the process
• incompatibility caused by unsupported configurations, third-party mods, user changes, or game-side issues outside the product listing
• dissatisfaction where the product functions substantially as described

6. Technical Issues and Mandatory Rights

If your product is materially faulty, missing essential files, inaccessible after purchase, or materially not as described, please contact us first at shopbeamroyale@gmail.com.

Where appropriate, we may attempt one or more of the following:

• help with installation/support
• provide a corrected file
• provide an update or patch
• provide a replacement download
• offer another remedy where required by law

Nothing in this policy excludes any mandatory rights you may have under applicable consumer law.

7. Chargebacks and Payment Disputes

If you experience a genuine problem, contact us before filing a payment dispute.

Unauthorized chargebacks, false “item not received” claims, or abusive dispute behavior may result in suspension of support, termination of license, and submission of purchase records and policy acceptance records to the payment platform or dispute process.

8. Contact

For delivery issues or support, contact:

shopbeamroyale@gmail.com